vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook Plugin in it's free edition, whereas those functions are in paid versions of the other CRM applications.
vTiger CRM is an Open Source CRM software appropriate for small and medium organizations. With it you can manage your company wide CRM and Inventory Management activities effectively, including sales force and marketing automation, customer support and service, and procurement. There are many tools and add-ons that will assist you in enhancing your organization's business productivity. Some of them are MS Outlook, MS Office and Thunderbird integration, Customer Portal, RSS and others. Find more information about
vTiger features.
Feature
vtiger offers all the usual CRM functions:
• Sales automation (customizable product entries, inventory management, quotations, billing, and trouble ticketing)
• Customer support & service functions, including a customer self-service portal
• Marketing automation (lead generation, campaign support, knowledge bases)
• Analysis and reporting
User interaction features include:
• Integration with corporate E-mail systems
• Support of the Asterisk PBX phone system
• Calendaring
• Tag cloud functionality
• RSS feed suscription
In addition, vtiger features multiple database support, security management, and various web forms. The project is available in over 15 different languages.
Interface similarities between vtiger and the CRM module of the Zoho Office Suite have been noted. However, this seems to be attributable to common corporate sponsorship, not to a common software code base.
Technology
vTiger is built on the LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects such as SugarCRM. The core development team of vtiger CRM is based in Bangalore, India.
vTiger CRM Advantages
Being extremely easy to use is perhaps one of the most important advantages of vTiger CRM. Compared to Sugar Suite, vTiger CRM loads faster. vTiger's user interface is more intuitive and easier to use. The necessary software, such as Apache, MySQL, and PHP are integrated, and executables are made available both for Windows and Linux operating systems. The vTiger CRM software provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users by providing many enterprise features. The Software is absolutely FREE and does not require any up-front investment. It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.
vTiger CRM Disadvantages
vTiger's installation is somewhat tricky, e.g. because vTiger cannot populate its database during installation, and may require additional file changes in order to be completed successfully. Another disadvantage of vTiger versions 4.x is that, similar to SugarCRM's upgrade issues, the upgrade process of vTiger also times out causing the upgrade to fail. In the new 5.x releases this problem has been fixed.
vtiger CRM – Features
Sales Force Automation
• Lead Management
• Account & Contact Management
• Opportunity Management
• Sales Quotes
Customer Support & Service
• Trouble Tickets
• Knowledge Base
• Customer Self Service
• Online Knowledge Base
Marketing Automation
• Campaign Management
• Mass Mailing
• E-mail Templates
• Mail Merge Templates
Inventory Management
• Products Catalog
• Price Books
• Vendor Management
• Purchase Orders
• Sales Orders
• Invoices
Activity Management
• To Dos, Meetings & Calls
• Recurring Events
• Shared Calendar
• Activity History
• E-mail Notifications
• Notes
Productivity Add-ons
• Email Client
• Outlook Plug-in
• Office Plug-in
• Thunderbird Extension
• Customer Portal
• RSS Feeds
Reports & Dashboards
• Key Metrics
• Customizable Reports
• 20 Pre-built Reports
• 20 Pre-built Dashboards
• Report Folders
Product Customization
• Custom Fields (10 different data objects)
• Pick Lists
• Custom List Views
• Drag & Drop Modules
• Currency customization
Security Management
• User Management
• Profiles
• Roles
• Groups
• Organization-level Access Control
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